12d’s World-Class Customer Support

Defining Traits of the 12d Team

12d’s support team is committed to surpassing customer expectations and delivering a seamless, rewarding experience. Just like our software, that was designed and developed by professionals in your field every feature is crafted with your needs in mind. With teams strategically located in the United Kingdom, Australia, the Philippines, and New Zealand, assistance is always within reach. Our dedicated team members are here to promptly address your inquiries, allowing you to focus on what truly matters most.

Unlocking Excellence: The Unique Essence of 12d’s World-Class Customer Support

Highly skilled professionals with extensive experience in the built environment industry, including backgrounds as surveyors, designers, water engineering, BIM & Information Management, IT, and more ensuring a deep understanding of your needs.

Regional support teams for swift and responsive assistance tailored to your area.
Commitment to thorough investigation and timely resolution of issues, maintaining high-quality standards.
Accessible self-service knowledge base for comprehensive product training, empowering users to enhance their expertise

Adherence to defined operational and quality policies and processes, ensuring consistent and reliable support

Engaged and supportive community fostering collaboration and knowledge sharing among users.

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Your Voice Matters: We Listen, We Act

Our solutions are built by industry professionals just like you. What sets 12d apart is our commitment to listening to our customers’ feedback and using it to continually enhance the software and user experiences. We value your input and if you have a suggestion. Get in touch with us at:

12d Support

United Kindom
020 7083 1389
support@12d.co.uk

Australia
xxxx xxxx
support@tbc

New Zealand
xxxx xxxx
support@tbc

Philippines
xxxx xxxx
support@tbc